If you have my apologies for being redundant but if you haven't this is a must see.
I really am not one for complaining or blowing the "your being a butt head" whistle but the experience I had at my local Ulta the other day with my daughter was just THAT bad.
What do you think ?
Am I over reacting ?
Watch the video and comment below
|Response Via Email (Armilia C.)||05/22/2014 03:24 PM|
Thank you for contacting ULTA Guest Services regarding the unsatisfactory guest service you encountered at our Mesa store location. We at ULTA are committed to our guests and we're sorry to hear your visit was not enjoyable. We strive to see that our guests receive excellent customer service while in our ULTA store's.
Please know that your concerns and comments are important to us. By way of this email the stores District Manager will be informed of your experience. We appreciate the feedback our guests provide to us and will be investigating your concerns thoroughly. The General Manager has been asked to reach out to you to further discuss your concerns so we can make sure your future visits to ULTA are much more enjoyable.
If you have any additional questions or concerns please contact us further. We will be happy to hear from you. We appreciate your business and look forward to your next visit to ULTA.
ULTA Guest Services